领导者的沟通技巧

Whether people recognize it or not, having strong communication skills is crucial to personal and professional success—and in this age of electronic communication, communicating and interacting with others effectively has never been more important. Through the exchange of information, people are able to build trust and respect, align their actions, execute plans and strategies, and ultimately drive bottom-line performance. Yet, despite the importance of being able to communicate well, people at all levels of the business often lack this critical skill set.

CMOE的 Communication Skills 研讨会的重点是帮助参与者发展基本的沟通技能,这是互利关系的基石。我们的研讨会是独一无二的,因为它可以针对领导者或个人贡献者,这为组织提供了一个共享的沟通框架。研讨会帮助参与者培养自信和能力,使他们能够轻松沟通,影响他人以实现预期的结果,并对周围的人产生持久的影响。

目标和成果

想象一下,如果组织中的每个人都能更有效地进行沟通,会产生什么样的结果:减少困惑、减少挫折、更好地协调一致、避免问题等等。参加沟通技能研讨会后,学员可以完成以下操作:

  • 有效地利用问题展开对话并获取所需信息。
  • 识别可能干扰与他人有效沟通能力的障碍。
  • 使用非语言形式的沟通来提高信息的清晰度。
  • 在所有类型的互动中应用积极的倾听技巧。
  • 使用循序渐进的过程进行成功的沟通。
  • 促进情感上困难的沟通和反馈会议。
  • 适应其他沟通方式,以建立融洽关系、建立信任并加强团队。

“沟通是一个涉及发送、接收和解释信息的过程。当接收者按照发送者的意图解释信息(口头或非口头)时,就会发生有效的沟通。通常,沟通旨在影响他人的行为。”

~ Steven J. Stowell, Ph.D., Communication Skills Workshop

“New habits that foster open-mindedness can be developed. However, collaboration and cooperation don’t happen automatically as competitive habits decrease. They are forms of discourse that rely deeply on one’s willingness to act in trust-building ways.”

~ Steven J. Stowell, Ph.D., Communication Skills Workshop

Frequently Asked Questions

What Are Leadership Communication Skills?

Leadership communication skills involve communication practices that aim to develop strong teams, shared understanding, a common purpose, and sense of belonging among team members. Leaders must demonstrate good communication skills to foster better relationships and encourage their team to put their best foot forward.

For leaders, communication skills are about more than enhancing your organization’s bottom line; successful communication creates a positive employee experience, fosters trust, and allows team members to successfully navigate through organizational change.

Here are the six essential communication skills for leaders:

  • Adapting to different communication styles. Each team member has a different communication style. Leaders should learn what the styles of each of their team members are and be able and willing to adapt to them. Moreover, they should assess whether the combined styles of the team pose any challenges and how the team members’ individual strengths can be leveraged.
  • Active listening. Listening does not come naturally to most people. It requires willingness, practice, and patience. Active listening involves being focused only on the speaker, giving team members the opportunity to express their viewpoints, acknowledging underlying issues and emotions, and more. To successfully achieve these practices, leaders must display the proper body language, stay focused, eliminate distractions, maintain eye contact, and ask follow-up questions.
  • Transparency. The goal of transparency is to actively share essential organizational information and issues with team members. Leaders must nurture a culture that values speaking openly about the organization’s goals, challenges, and opportunities. This transparency can help drive trust, confidence, and productivity among teams. Keep in mind that even though leaders should encourage open communication, they should also understand where to draw the line and practice confidentiality when appropriate.
  • Clarity. Team members must have a clear understanding of what is expected of them. It is the leader’s responsibility to ensure that each employee’s tasks are well-defined and that their deadlines are clearly understood. If a team member is having difficulty understanding his or her responsibilities, leaders should be able to offer examples and further guidance. If leaders do not have the answers to an employee’s questions, they should know who to reach out to in order to acquire the information they need.
  • Empathy. Good leaders demonstrate empathy. They know how to approach their team members in a courteous and caring manner. Empathetic leaders acknowledge the feelings and experiences of their team members. Not only does this show respect, it also helps team members feel valued. Leaders who struggle with empathy must mitigate their egos and step into another person’s shoes. This can help them perceive and appreciate others’ points of view.
  • Feedback. Fostering an environment where constructive feedback is expected and encouraged helps spur ongoing learning and development for employees at all levels. Instead of simply initiating annual performance reviews, incorporating real-time feedback—smaller, on-the-spot coaching sessions—allows leaders to reward and correct behavior sooner rather than later. In addition, real-time feedback gives leaders the opportunity to hone their coaching skills, make progress on their own opportunities for improvement, and grow into well-rounded leaders.

沟通障碍有哪些类型?

有效沟通往往说起来容易做起来难,而且在工作场所存在一些障碍,使得沟通尤其困难。

以下是四种常见的沟通障碍:

  • 听力能力差。 缺乏关注和未能消除分心会使领导者对团队成员的想法和想法漠不关心。
  • 认知差异。 文化和个人差异可能会产生分歧,如果处理不当,可能会导致紧张。
  • 复杂或不熟悉的术语。 这可能涉及语言或部门障碍(即部门可能使用其他团队无法理解的缩写和行话)。如果个人不花时间解释他们使用的术语,这可能会疏远团队和个人,并阻止跨职能或跨部门协作。
  • 无法理解非语言提示或手势。 非语言提示(笔直地坐着,面对与你说话的人,眼神交流,与人交谈时点头等)有助于创造一个进行诚实对话的安全环境。缺少这些手势可能会导致个人之间产生混淆,并抑制他们进行富有成效的对话的能力。

能否培养沟通技巧?

是的,强大的沟通能力是可以学习的,开始永远不嫌晚。改善的途径需要学习有效的沟通技巧(积极倾听、透明、同理心等),并花时间练习这些技巧。

CMOE’s workshop on communication skills for leaders is a great place to start. Our approach focuses on practical application so you can return to work with the tools and skills you need to further develop your ability to become a more effective communicator in the workplace.

How Do Leaders Develop Communication Skills?

In addition to learning and practicing key communication leadership skills, there are other ways leaders can improve their abilities.

Here are three components leaders should focus on:

  • Create authenticity. Authenticity matters, and team members will follow leaders who are genuine. Leaders should find their voice and be themselves—and they should encourage their team members to do the same. This openness can help leaders and team members build more-meaningful relationships with one another and find ways that each person can contribute their unique strengths to the team.
  • Take note of each person’s communication style. Since every person is different, leaders should identify ways to better communicate with their team members depending on the style that suits them best. For instance, while one person might absorb information best through email or chat, another person may find more value in a face-to-face discussion.
  • Offer acknowledgment. Communication is a two-way street. Leaders should pause after someone speaks and restate what they heard. Paraphrasing is a core component of active listening, allows leaders to show that they are paying attention, and provides employees with an opportunity to make corrections and confirm what they are trying to communicate. This results in conversations that are more valuable and productive. In addition, using this process can help you assess the emotions behind what is being said and get to know your employee better, helping you to overcome any communication barriers that may exist.

Our Approach

There are countless communication-skills workshops on the market. What makes CMOE’s Communication Skills workshop special is that we focus on skill development and practical application; participants return to their work with tools and skills they can immediately apply to their personal interactions with others. The workshop not only focuses on how to articulate clear messages, but also on how communication skills can be used to build relationships, influence others to achieve results, and create greater alignment and transparency in the organization. We use the following design elements to make the workshop engaging and skill-driven:

  • Case studies
  • Simulations
  • Peer feedback
  • Assessments
  • Models and frameworks
  • Tools
  • Self-reflection
  • Action-planning

CMOE also offers customization services to ensure that the learning experience is tailored to the specific needs of the audience and organization. Our highly experienced facilitators are able to model the skills and provide constructive feedback and coaching to participants as they begin the discovery process.

Delivery Options

In order to meet the specific needs of each client we partner with and make the most of the learning and development investment, CMOE offers programs in the following formats and lengths:

Instructor-led training (delivered onsite by a CMOE subject matter expert/facilitator)
数字学习计划(自定进度或实时)
混合分层解决方案(结合讲师指导的培训和数字学习)
培训师服务(认证CMOE世界级项目的内部培训师)
课程整合(将主题与另一个主题或事件结合,或将其纳入发展课程)
4-16小时(首选8小时),用于数字学习的讲师引导变量

请联系CMOE客户服务专家,讨论适合您组织的目标解决方案。

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